In this fairly recent talk, I explore why metrics suck as targets — but must be used as such anyway. I examine a thing called Goodhart’s Law to understand why metrics suck as targets, and offer some suggestions to use them in the face of that.
In this talk, hosted by the ISC Group, and moderated by Dame Inga Beale, former CEO of Lloyd’s, I discuss the concept of ‘time to learn’ and how organisations can use it to be more adaptive and nimble in the marketplace
